Frequently Asked Questions
Orders and purchases
How do I place an online order?
How do I place an online order?
Browse our selection of products, add your choices to the cart, then follow the checkout process by entering your shipping and payment information. All orders placed before midnight are delivered the next day before 7 p.m.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard) as well as other secure payment methods offered at the time of checkout on our website.
Can I modify or cancel my order?
Can I modify or cancel my order?
For any modification or cancellation requests, please contact us as soon as possible after your order. Once the order is being prepared, we can no longer guarantee changes.
Do you offer cooking tips or recipes?
Do you offer cooking tips or recipes?
Yes. Our butchers are available in store at 1969 Mont-Royal Avenue East to advise you on cuts, cooking times, and accompaniments. You can also consult our online cooking guide for tips by protein.
Returns & Exchanges
What is your return policy?
What is your return policy?
For food safety reasons, we generally do not accept returns of perishable products. However, if a product is damaged or incorrect, please contact us within 48 hours of receipt.
How is your meat packaged?
How is your meat packaged?
Each order is packaged in a sealed, temperature-controlled container, designed to maintain the cold chain during transport. Our deliveries are made by our own refrigerated trucks.
Shipping & Tracking
What are your delivery times?
What are your delivery times?
Order before midnight and receive your order the next day before 7 p.m., anywhere in Greater Montreal. Certain conditions apply for deliveries outside the island.
What is the shipping cost?
What is the shipping cost?
Free shipping on orders over $100. For orders under this amount, a $12 shipping fee applies.
How can I track my order?
How can I track my order?
A confirmation email is sent to you after your purchase. You can track your order directly from your customer account on our website.
How can I track my order?
How can I track my order?
If your order has not arrived within the estimated timeframe, please contact us by email or phone. Our team will follow up with the delivery service as soon as possible.
